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37 signature shades · sizes S to 3XL Shop now
ZZV Customer Service & Client Concierge
Whether you need sizing guidance for an upcoming gala, styling advice, or assistance with an existing order, our dedicated concierge team is here to ensure your ZZV experience is flawless.
Email Us: [email protected]
FREQUENTLY ASKED QUESTIONS
ORDER TRACKING
Our boutique Atelier partners with the largest localized domestic US logistics networks. Tracking information will be emailed to you the moment your package leaves our distribution center.
HOW LONG DOES SHIPPING TAKE?
Standard Shipping is complimentary and takes 4–7 business days in total to arrive at your doorstep (1–2 business days for boutique processing + 3–5 business days in transit).
If your event is upcoming and you need a guaranteed arrival, we highly recommend upgrading to Expedited Shipping (2–3 business days transit) or Priority Next-Day at checkout.
HOW DO I TRACK MY ORDER?
Once shipped, you’ll receive a confirmation email containing a tracking number. Please allow 24–48 hours for the carrier’s portal to update tracking scans. For priority routing, you can always email [email protected] with your order number.
WHEN WILL MY ORDER BE PROCESSED?
Orders placed Mon–Fri before 12:00 PM EST are typically processed the same day. Weekend and federal holiday orders are processed on the following business day.
DO YOU OFFER FREE SHIPPING?
Absolutely. Standard delivery is complimentary on every single US order, no coupon code required at checkout. The transparent price you see on the product page is exactly what you pay.
DO YOU SHIP INTERNATIONALLY?
Currently, we proudly ship to all 50 US states only. At this time, we do not ship to P.O. Boxes, APO/FPO addresses, or international destinations outside the United States.
CAN I CANCEL OR CHANGE MY ORDER?
We begin processing orders immediately. If you need to make a modification, email [email protected] immediately with your Order Number and desired change. While we Concierge Concierge desk will try their best, modifications are not guaranteed once the automated fulfillment process has begun.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major credit cards (Visa, Mastercard, Amex, Discover) via Stripe and PayPal concier concierge desk. All transactions are securely encrypted with SSL to protect your data.
WHAT SIZES DO YOU OFFER?
Our gowns are currently developed in pragmatic American sizes S through 3XL (compatible with US 4–20 proportions). If you find yourself between sizes on our chart, we generally recommend sizing up for wrap gowns — complimentary exchanges are always available.
HOW DO I START A RETURN?
To maintain garment purity, we implement a strict 7-day return window from your confirmed delivery date. Email [email protected] within this timeframe with your Order Number and Transparency security barcode to initiate RMA authorization. Please note: return shipping is customer’s responsibility, and all approved returns incur a necessary $4.99 restocking and re-packaging quality fee.
HOW DO I EXCHANGE FOR A DIFFERENT SIZE OR COLOR?
Concierge exchanges are accommodated within 7 days of your delivery date. Email [email protected] to coordinate shipment of the original gown back to us. While return shipping is your responsibility, we Concierge Concierge Concierge will ship your new dress to you free of charge once we inspect and approve the original condition.
WHAT FABRIC IS THE ZZV GOWN MADE OF?
The Classic Collection is perfected using heavy-weight Twisted Slub Crepe — an engineered anti-irritation stretch fabric with a bone-structured drape. The Showstopper Collection features the same proprietary slub crepe base adorned with a revolutionary heat-pressed Metallic Foil finish that won’t flake or sting skin.
IS NEXT-DAY DELIVERY AVAILABLE ON ALL ORDERS?
Expedited Next-Day (1–2 days) and Priority delivery (1 day) upgrades are available at checkout for an additional fee on orders meeting domestic shipping speed criteria based on distribution center localization.
HOW MANY COLORS ARE AVAILABLE?
Our master Atelier currently परफेक्ट 37 sophisticated shades: 26 opulent solid colors in our Classic Collection and 11 distinct liquid-metal Glitter finishes in the Showstopper Collection. Please appreciate monitor variances may slightly affect online color perception.
I RECEIVED THE WRONG ITEM. WHAT DO I DO?
Our Concierge desk Concierge Concierge Concierge desk desk Concierge Concierge and distribution hub will solve this immediately. Email [email protected] within 7 days of confirmed delivery with a photo of the item received and unique security tags. We’ll handle everything at no cost to you.
HOW DO I USE MY DISCOUNT CODE?
Your specific code can be entered into the dedicated coupon field at the beginning of the secure checkout flow. Codes generally must be applied during checkout as they cannot be applied to existing orders.