Returns & Exchanges

This website, zzvdress.com (“ZZV,” “we,” “us”), is operated by JINSHI INTELLIGENT MANUFACTURING TECHNOLOGY CO., LIMITED, RM E48, 7/F, PO SHUN CENTRE, 115 HOW MING STREET, KWUN TONG, HONG KONG. Questions about this policy may be sent to [email protected].

Last updated: August 2026

Return eligibility differs by collection. Please review the collection-specific terms below and use the size chart before ordering.

Collection Eligibility

Classic Collection: One return or one size/color exchange may be requested within 7 days of confirmed delivery.

Showstopper Collection: Because of the delicate heat-pressed shimmer finish, these styles are eligible for one size exchange only. Discretionary returns for a refund are not accepted.

This policy does not limit any consumer rights that cannot be waived under applicable law.

How to Request a Return or Exchange

  1. Request authorization: Email [email protected] with your order number, item, and reason. Do not send an item back before receiving an RMA number and return instructions.
  2. Use tracked shipping: Pack the item securely with all original tags attached and send it to the return address provided in the RMA instructions. Return shipping is the customer’s responsibility.
  3. Send the tracking number: Email the tracking details after shipment. ZZV is not responsible for untracked or lost return parcels.

Condition Requirements

Every returned or exchanged item must be:

  • ✓ Unworn, unwashed, and unaltered
  • ✓ Returned with the original hang tag and labels attached and untampered with
  • ✓ Free of perfume, laundry scent, smoke odor, makeup, self-tanner, deodorant marks, pet hair, and other signs of wear
  • ✓ Free of damage not reported as a delivery issue

Items that do not pass inspection will not be refunded or exchanged and may be returned to the customer at the customer’s expense.

Inspection & Repackaging Fee

A flat $4.99 inspection and repackaging fee applies to each approved return or exchange. For a refund, the fee is deducted from the refund amount. For an exchange, the fee must be confirmed before the replacement is released.

Exchanges

After the returned item passes inspection and any applicable $4.99 fee is confirmed, the replacement will be shipped using standard service at no additional outbound shipping charge. Exchanges depend on current color and size availability.

Refunds for Eligible Classic Items

Approved Classic Collection refunds are issued to the original payment method, less the $4.99 inspection and repackaging fee. Original shipping charges and customer-paid return shipping are non-refundable.

  • Inspection: normally completed within 3 business days of receipt
  • Refund initiated: normally within 5–7 business days after approval
  • Bank processing: may require an additional 3–5 business days

Final Sale & Non-Returnable Items

  • Showstopper Collection, except for one eligible size exchange
  • Items marked “Final Sale” at purchase
  • Items discounted by 40% or more
  • Items that do not meet the condition requirements above

Damaged or Incorrect Items

Contact [email protected] within 7 days of delivery with your order number and clear photos. We will prioritize a replacement at no cost. If a suitable replacement is unavailable, we will provide an appropriate refund. The $4.99 fee does not apply to verified damaged or incorrect items.

Order Changes & Cancellations

Order processing may begin soon after an order is placed. Contact us immediately if you need to change or cancel an order. We will try to help, but cancellation cannot be guaranteed once fulfillment has started.

Questions?

Email [email protected]. We typically respond within one business day.